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No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to will be barred under outgoing Call Barring option 1. This is because calling may lead to a chargeable call. Some social alarm and burglar alarm equipment may not be compatible with BT Answer Please check with your supplier. Dialling BT without using Call Return is free.

The Call Return feature of BT costs a fixed fee of 35p.

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The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return , dial before making your call. To block nuisance calls you need the Caller Display service to be active on your account. See landline details.

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You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply for new connections. There's a 12 month minimum term. Exclusions and conditions apply. Available to new and existing BT customers that sign up for an 18 month minimum term. Available to new and existing standard BT line rental customers.

A month minimum term applies for new line rental contracts. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day.

PromptCare is not available on telephone lines provided using fibre technology. Renews automatically until cancelled. Includes HD content, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously. Prices and BT Sport content subject to change at any time. BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport.

Sky box and active viewing card required. Excludes Multiscreen. UK only. There's a one month minimum term. It must be taken with a standard BT Sport subscription. E-billing required. New month BT Broadband contract required. One discount code per mobile phone purchase. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Any purchase made will be subject to BT Shop standard terms of sale.

BT reserves the right to suspend or cancel the offer at any time. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. USA Data Roaming add-ons are no longer available for sale.

They are valid for 30 days or until you've used up all the data — whichever comes first. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Available on selected enabled BT Mobile handset plans and iPhone 6 and above. Available on selected enabled BT Mobile handset plans. You can do this at bt. You might have to pay an upfront fee for your device. If this payment fails for example due to lack of funds , your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee.

This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. If this payment fails for example due to lack of funds , your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee.


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Discounted price for BT broadband homes excludes business. Payment is by direct debit and subject to credit status. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning , , 09 and have an access charge of 30p per minute plus a service charge set by the company you call. Early termination charge may apply if you stop your service in the first 24 months, see bt.

You're not unable to unlock within the first 6 months of your contract.

Frequently asked questions

The exception is where you've ceased your BT Mobile service and have paid your final bill which would include the early termination charges. Are there any devices that cannot be unlocked? We will not unlock any handsets which have been reported lost or stolen. How long will it take for BT to unlock my device? We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days. Prices may change at any time during the contract. BT broadband homes excludes business.

Pre-order: Subject to stock availability. With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. These add-ons run on a 30 day rolling contract until you cancel them. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one.

Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time.

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So if you buy a MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it. If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill.


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  • You can still carry on using it until the date of your next bill and we won't charge you again. Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons. They're for your personal use and subject to BT Mobile Service terms and conditions. You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming.

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