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Galaxy Note 7 Recall: How To Get A Refund or Exchange
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Samsung Finally Reveals Why the Note 7 Kept Exploding
Mobile Phones. Samsung Galaxy Phones. Alex Kidman. Get exclusive tech offers and guides Straight to your inbox. Sign me up! Update : While Samsung initially offered the Galaxy Note 7 for sale in Australia, following a battery issue that could cause fires or explosions, it has removed it from the market.
If you're still in possession of a Note 7, you should back it up, clear its data and return it to the place of purchase for a full refund or replacement device. Was this content helpful to you? Thank you for your feedback! Alex Kidman twitter facebook. Samsung Galaxy J2 review: Just a pretty face? Apple iPhone 8 vs Galaxy S8: The value battle.
Ask an Expert. Display Name. Your Email will not be published. Your Question You are about to post a question on finder. Your Question. The recall, announced yesterday Sept. Samsung attributes the problem to the phone's battery and plans to release new Note 7s that fix the issue by Sept.
Customers with recalled phones can exchange them for a new Note 7, a Galaxy S7 or S7 Edge or a full refund.
To find out if your phone is affected, you'll need the devices IMEI or serial number. If you're not comfortable using a phone that poses a potential fire hazard — and both Samsung and the US Consumer Product Safety Commission have advised Note 7 owners to power down their phones — Samsung says the number may also be on the back of the phone.